Resident FAQs
We tried to tackle some of the most frequently asked questions about renting. Of course, most questions can be answered in the comprehensive lease agreement. If you have a question that is not covered here, don't hesitate to reach out and ask us. We're here to help!
If you have a question you can't find on here, please don't hesitate to give us a call at (470) 210-0106 or send us an email at inbox@manageitatl.com.
I found a house that looks perfect. How do I schedule a showing?
Visit our "Available Rentals" page under "Applicants" tab. Choose the property that interests you, visit www.Rently.com to complete your identity verification and then you'll be able to view the property on your own time and pace.
Someone is still living at the house that I'm interested in viewing. How do we schedule a showing if someone lives there?
If there is still someone living at the home that you're interested in, showings must be assisted with either your real estate agent or someone from our office. We handle those situations case-by-case. And depending on if there are several inquiries for the home, we may schedule an open house for many prospects to come visit at one time. Just contact our offices to inquire. All occupied homes require at minimum 24-hour notice with the Tenant.
If you have any questions about showings, please feel free to call us at (470) 210-0106 or email us at leasing@manageitatl.com.
Is lawn care (cutting grass, trimming bushes) Resident or Landlord responsibility?
Each home is different. Some our of homes, the neighborhood HOA takes care of the landscaping. Unless the property's HOA is responsible for the landscaping, Residents can assume that lawn care is a Resident responsibility unless otherwise stated. Please inquire with our office directly!
How do I submit an application?
Simply locate the property you're interested in applying for via our "Available Rentals" page under the "Applicants" tab. Click the "Apply Now" button. Be sure to read about our Application Process thoroughly BEFORE starting the application.
Is there an application fee?
We do charge a non-refundable application fee per adult over the age of 18. This application fee covers the administrative costs associated with processing your credit, criminal, rental, and eviction history background check, as well as interviewing your references.
Are homes first come, first serve?
Our applications and homes are not rented on a first come, first serve basis. In the event that we have multiple applications on a home, you may find yourself in a "Multiple Offer Scenario".
During a Multiple Offer Scenario, we check in with all approved applications and let them know the situation. We may ask everyone to submit their best and final offer. This can either be offering a bit more on the rental rate or offering a longer lease term. Or a higher security deposit. Really anything that you'd like to offer to the Landlord to really stand out from the competition.
We'll present these offers to the Landlord and let them decide.
For any clients who didn't have their offer accepted, their application is still approved and we can happily transfer it free of charge to another property you may be interested in.
What is your application process?
To view our detailed application process, please visit our "Application Process" page under the "Applicants" tab.
I have a service animal. What sort of documents do you require?
We love all furry animals, be they our pets, Service Animals, Therapy Animals, or Emotional Support Animals.
If you have any of these types, we do ask that you submit any and all documentation you have regarding their ESA/SA status. This can include letters from your physician, certificates and or other verifiable documentation, etc. Please completely fill out your PetScreening Profile.
We may ask that you bring your Service Animal Verification Form to your Doctor or physician to review and sign.
What do I need to do before I move in?
There are a number of items required before you can move into the home. Below is everything that must be done before you move in:
- Signed Lease Agreement
- Security Deposit paid in full
- First month's full rent
- Any applicable office fees (new account setup, pet fee, credit approval fee, etc.) paid in full
- Proof of Renter's Insurance
- PetScreening Profile
If you are in the process of reviewing a lease, please DO NOT SIGN, unless you fully understand the terms of the agreement. We encourage you to take your time, review the lease, ask us questions, BEFORE SIGNING. Signing is a legal binding contract, and we want to make sure YOU ARE COMFORTABLE WITH THE TERMS
Do I need to contact utility companies?
Yes, you are fully responsible for ensuring that utilities (water/electricity/gas) are on when you move in. Tenants are responsible for all utilities unless stated otherwise in your lease agreement.
If you have any questions about utilities, contact our office at least a week before you move in. If you call to turn on utilities THE DAY of your move in, you might find the utility company unavailable to activate utilities until the next day - or worse - not until the next business day if you're moving in on a weekend.
There's a maintenance issue as I'm moving in, what do I do?
If you ever have a maintenance issue upon move-in, please submit a work order via Property Meld.
You can also contact our 24/7 Maintenance Center Hotline at (470) 210-0106, extension 1. You'll be transferred to a real person to help troubleshoot the issue if they're able to, submit a work order on your behalf, and can even dispatch vendors in case of an emergency.
Can I move in outside of business hours or during the weekend?
We can only move in tenants during our business hours. That way we can assist if any issues come up.
I have a maintenance issue, what should I do?
If you have a maintenance issue please submit a work order via Property Meld.
After business hours, please call our main phone number and select extension 1 to connect with our 24/7 Maintenance Hotline.
When is rent due?
Rent is due based on the terms of your signed lease contract. In general, rent is always due on the 1st of the month. You may have a grace period outlined in your lease if you need additional time.
After your grace period, late fees may be charged to your Tenant Ledger and we may require payments be made in the form of a cashier's check. If you still do not make your payment by this time, you may be in default of your lease. Our office will issue a 3-day Pay and Quit demand letter for you to cure default. If the 3 day elapses without payment, we may also begin taking legal action up to and including filing dispossessory with the local magistrate courts.
If you know you're unable to pay your rent on time and in full, please let us know immediately so that we can see what we can do to work with you.
You should be aware that we actively report your rent payment history with credit bureau agency, that means positive and negative payment history can impact your credit history.
How can I pay my rent?
Your lease agreement will state how and where to pay your rent.
Depending if your property is setup, we may be able to accept online payments. Please contact our offices for more information.
I'm looking to have a roommate move it, what should I do?
If you are looking to have another person move into the home, we make it easy to add them to the lease.
If the tenant will be added as another financially responsible party member, they will need to submit their own application. Once they are approved, we will send out a revised lease agreement adding them as a Tenant. Once signed, they'll receive access to their online Tenant Portal.
If a potential roommate does not pass our application process, then they may be denied from moving into the home.
I want to meet my property manager, how do I do that?
To meet your property manager, we do ask that you schedule an appointment with them. Your property manager may be out of the office, in a meeting, or dealing with an emergency, so scheduling an appointment helps ensure that you can meet with the correct person who can help resolve your issue.
To schedule an appointment, please email us at inbox@manageitatl.com or give us a call at (470) 210-0106.
How do I know my information is secure?
Security and privacy is a top priority at Manage It ATL.
Firstly, our office had to pass an inspection and evaluation by Experian (one of the 3 major credit bureaus) before we were permitted to use AppFolio's background screening software.
This inspection is to confirm that we have taken all necessary steps to keep your information secure and private. This including password-protected computers, two-step factor authentication, security cameras on premise, etc.
Your information is only used by our office to qualify you for a home, no more than that sole purpose.
I'm moving out soon, what's going to happen?
We're sad to see any of our tenants go, but we understand that sometimes you need a home closer to work, a bigger home for a growing family, or any other change in your life. Or you are simply at the end of your lease.
We reach out to all of our tenants 90 days before the lease is over to find out if you'd like to renew or move out. You'll be given 30 days to make a decision. If you decide to move out, then we'll begin marketing property before you move out.
All of our showings will be accompanied by a showing agent or property manager. And we'll always provide notice to you (at least 24 hours notice) before any showing.
In the final month of your lease, you will need to provide us with a reliable forwarding address for any further communications including any security deposit refunds, and schedule your move-out inspection.
We will conduct a Move Out Inspection once you have completely moved out. DO NOT FORGET that you are required to keep utilities ON during the Move Out Inspection, otherwise, you may be subject to a utility disconnection fee (see your lease terms). Please remember to return all keys including, but not limited to, the house keys, mailbox keys, and community amenity keys/fobs. Together with your Move Out Inspection report and any outstanding balances, we'll give you an itemized list of Move Out charges (if any) that may be deducted from your security deposit.
When will I receive my security deposit back?
After you're moved out, we will do a Move Out Inspection to evaluate what (if any) repairs that may need to be done. We will provide you with a statement regarding any unpaid balances and Move Out charges (if any). Any security deposit disbursements will processed no later than 30 days after your move out date.
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CMC Real Estate Group dba Manage It ATL is an independently licensed brokerage, registered and insured in the State of Georgia.
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